About RYC Business IT

I’m a Project Manager with over 15 years of experience in operational excellence, process transformation, and continuous improvement. As a certified Lean Six Sigma Black Belt, I’ve had the opportunity to lead global remote teams across the Philippines, India, and Latin America, helping organizations improve their processes, performance, and overall efficiency.
Throughout my career, I’ve worked with major organizations such as Cigna, Nestlé, and P&G, optimizing SLAs and KPIs and leading initiatives that have generated savings of up to $1 million. I also have extensive experience in talent vetting, stakeholder communication, and process automation.
I’m passionate about finding better ways to work, developing people, and turning challenges into opportunities for improvement. I consider myself driven, focused, and committed to delivering high-quality results while continuously looking for ways to make processes more effective.
I’m originally from Costa Rica, and outside of work, I’ve been married for 23 years and am a proud father of three. I value family, personal growth, and the same commitment to excellence in my personal life that I bring to my professional work.

Isaac Fisher is the Business Development and Client Success Manager at RYC Business IT, where he leads business development, client relationships, and internal operations for the company. With a background spanning international education, nonprofit leadership, and creative design, including a Master of Arts Management from Carnegie Mellon University, Isaac brings a thoughtful, people-first approach to building lasting partnerships and helping RYC clients feel genuinely understood and well cared for.

I am an Operations Coordinator and Executive Assistant with over 15 years of experience supporting executives, coordinating field teams, and managing service operations. I enjoy improving processes, solving problems, and keeping projects organized from start to finish. My experience in IT services, property operations, and customer support has strengthened my ability to prioritize, communicate effectively, and perform well in fast-paced environments. Outside of work, I enjoy playing soccer, spending time with my family, and continuously learning new tools and technologies that help me become more efficient and grow professionally.

Jessie Williams is part of the RYC Client Success Team, where she enjoys helping clients and finding solutions. With a background in logistics and operations, she made the leap into IT to challenge herself and continue growing. Outside of work, Jessie enjoys traveling, gaming, and spending time with family.

I’m an experienced executive and administrative professional with a background in executive support, organization, and process coordination. I hold an MBA in Business Management and a degree in Business Administration with a focus on Systems Analysis. I spent more then 20 years at a large insurance company, supporting senior leadership and managing a team of administrative assistants and other support professionals.
I’ve always enjoyed bringing structure to information, solving problems, and finding practical ways to make things work better. At RYC Business IT, I support the CEO while helping improve internal organization, communication, and processes, keeping things moving and making it easier for the team to focus on what they do best.

Eleven is responsible for boosting team morale, welcoming visitors, and ensuring the office maintains a healthy work-life balance. Her specialties include providing emotional support, supervising snack breaks, and keeping a close eye on daily operations. Outside of work, she enjoys long walks, squeaky toys, and perfecting the art of puppy naps.

With a strong foundation in software development and IT engineering, I excel at leading tech teams to drive business success. I combine technical skills with strategic vision to solve complex challenges, streamline processes, and enhance performance.

IT professional with over five years of experience delivering reliable, end-to-end technical support across Google Workspace and Microsoft 365 environments. Skilled at diagnosing and resolving complex technical issues quickly and effectively, minimizing downtime and keeping systems running smoothly. Experienced in guiding users through onboarding and training, helping teams adopt new technologies with confidence and ease.

My name is Raul, an IT infrastructure technician with hands-on MSP experience and a genuine passion for solving complex technical problems. Starting out as a Level 1 technician, I have grown into managing network infrastructure, physical security, and endpoint environments across dozens of client sites, adapting quickly to each new system and environment along the way. A lifelong motorcycle and car enthusiast who rebuilds project vehicles in my spare time, I enjoy tackling new challenges, continuously learning, and building reliable solutions in both my professional and personal life.

IT professional with 7 years of experience in help desk support, network administration, systems troubleshooting, and basic cybersecurity configurations. A determined and adaptable team player with strong problem-solving and communication skills, committed to delivering reliable technical solutions and continuously expanding my knowledge of emerging technologies.

I’m a Mechanical Engineering student with a strong passion for cars, computers, and technology. I currently have 1.5 years of experience working as a Helpdesk Technician, supporting users, troubleshooting technical issues, working with networking, low-voltage installations, and administrative portals.
Before that, I worked at Micro Center as a Build Your Own (BYO) Sales Associate, helping customers select computer components and build systems based on their needs. I’m also Control4 Programmer certified and have experience with SolidWorks, 3D printing, and hands-on technical projects.
I enjoy learning how things work, solving problems, and combining my interests in engineering, automotive technology, and computers whenever I can.

I am a graduate of Florida International University with a lifelong passion for baseball, having played the sport throughout my life. Baseball has helped shape my strong work ethic, discipline, and team-oriented mindset, qualities that I carry into both my personal and professional life. Outside of work, I enjoy staying active through regular exercise and am committed to maintaining a healthy, balanced lifestyle.

For over seven years, I built my career around service, leading teams, solving problems on the fly, and making sure people had what they needed. Today, I bring that same mindset into IT support.
Whether I’m troubleshooting an issue, improving a client’s environment, or learning something new, I enjoy being the person people can rely on to find a solution and keep things moving. My hospitality background taught me patience, communication, and attention to detail; tech gave me a new way to put those skills to work.
I’m excited to keep growing, keep learning, and keep helping people through technology.